Returns Policy

 RETURNS POLICY

If you are not completely happy with any items from your order you may return them  to us within 21 days from delivery (subject to the conditions below ) please note that a R120 return shipping cost will apply if we collect) please select whether you prefer a refund or Store Credit (you can choose on the online returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items). Please do note that refunds on returns  will be subject to a 15% administration charge (or in the case of faulty items there will be no administrative charge) as we have to return the items to the relevant boutiques.

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.

Returned items must conform to our Returns Policy:

  • Please ensure your size is correct, Fashionhub will not be responsible for items that were incorrectly ordered on size. Please ensure you check the size charts of your product.
  • Your returned item must arrive at the Boutique no later than 21 days after you receive the order. After this time we cannot guarantee that the Boutique will accept the order for refund.
  • We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the boutique within 21 days. Please contact customer services if you have any queries relating to this. Please do note that shipping will be for your account.
  • Please note we can only collect returns from the same country to which your order was delivered.
  • Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method.
  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
  • Hosiery must be returned in its unopened packages and lingerie must only be tried on over your own lingerie garments.
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
  • Returned items will be refunded excluding the cost of shipping when using our collections service.
  • All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.

RETURNS & REFUNDS FOR CUSTOMISED ITEMS.

Due to the nature of personalized and monogrammed items, returns, changes or cancellations are at the discretion of Fashionhub and the relevant Partner Boutique. In exercising this discretion, Fashionhub and the relevant Partner Boutique will have regard to the level of customization and personalisation and also reserves the right to offer a store credit for the relevant partner Boutique rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalized and/or customized items may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

EXCHANGES.

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a Credit for the original item, excluding the original cost of shipping, according to our returns policy.

REFUNDS.

Once the boutique has received your item we will refund you by your original payment method. Payments can take up to 21 working days to process after full inspection of the Product. Returned items will be refunded excluding the original cost of shipping and subject to a 15% administration fee.

Once we have completed your refund you are welcome to verify the payment on our banking partners website, please note payment between banks can take up-to 3 days. Verify Payment

 

Tags

None
Loading...