Fashionhub is committed to making sure our customers are completely satisfied with their purchase and adheres to the Consumer Protection Act of South Africa. We gladly offer a 10-Day Return Policy.
WRONG ITEM / SIZE ORDERED :
Notify us here. Please indicate Where you would like us to collect in which case a courier charge of R65 will be levied for main Regional areas and Fashionhub will Inform you if there are additional charges for outlying areas.
If you are not completely satisfied with your purchase, simply return the item to us
in its original condition within 10 days of receipt.
Returned items should be unused and must be returned in original packaging meaning (Fashionhub Box + Flybag).
Should the item be returned in the original condition we will gladly either Credit or exchange the item for you.
We will issue Your Credit on receipt of the product and reviewed by Fashionhub's
Quality controllers, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are dispatched within 10 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
Please note our Quality Controllers check the quality and will not send
faulty products out, faulty products will be refunded on only our discretion.
At Fashionhub we are committed to serving our customers with the highest quality of clothing, service and value.
We are constantly striving to improve your online experience and would love to hear your suggestions on how we can better meet your needs.
We invite you to tell us what you like, what you don't like, and your ideas on how we can improve your overall shopping experience.
1. Exchanging non-defective product(s)
With in 10-days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Fashionhub. Should you wish to process an exchange please contact Fashionhub’s Call Centre on (011) 568 0122 or e-mail firstname.lastname@example.org (Subject Line: Your order number – Request Exchange).
Should Fashionhub not have stock of your preferred size, or if you wish to order a different product, please mail us @ email@example.com (Subject Line: Your order number – Request Exchange). & the product you would like to exchange it for including the product code & size.
Please note, Fashionhub reserves the right not to accept an exchange if the product you wish to exchange is not sent back to Fashionhub in the exact packaging it was received in, with labels attached, in resalable conditions.
2. Returning non-defective product(s)
2.1 Say for certain products that are excluded from this policy (including purchases of underwear, swimwear, Lingerie, earrings & products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded on Fashionhub & delivered within South Africa free of charge within 10 days of the product(s) being delivered.
2.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product. In particular, if you want to return non-defective jewellery (excluding earrings) and / or accessories (excluding underwear), please ensure the items are returned in the exact condition they were received in, and in their original packaging, with labels attached.
3. Returning defective product(s)
If you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Fashionhub at time of purchase), or not legal or reasonably durable (based on the circumstances & product type) ("defective");
3.1 Please contact the Fashionhub’s Call Centre on (011) 568 0122 or email firstname.lastname@example.org (subject line: your order number – defective item) to notify Fashionhub thereof. Fashionhub will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the Fashionhub’s Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be Refunded, or
(b) have the product repaired or replaced at Fashionhub’s expense (the decision between repairing or replacing being that of Fashionhub’s depending on availability & other relevant circumstances, and in this regard you acknowledge that Sale / On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Fashionhub, and then redelivered to you.
3.2 A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if
(a) The faults / damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Unless defective, the following product types may not under any circumstances be returned to Fashionhub:
8.1 Non-defective products that have been "made to order". (You will be notified in the relevant Online Sale if the products are "made to order".)
8.2 For hygiene reasons, due to their nature: non-defective Underwear and earrings. You may, however Return Swimwear, but we'll only accept the return if the hygiene strip is still in position & it's clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our Swimwear.
8.3 Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Fashionhub.