FAQ

Why Buy from Fashionhub?

Fashionhub Does not keep all of the products @ our Warehouse, Fashionhub wants you to be able to purchase the latest International Fashion Trends from around the world @ affordable Prices and be able to wear Amazing International Brands Directly from The Designers & or Suppliers.

What is Fashionhub?

 

Fashionhub is an online fashion shopping mall which houses only independently owned South African Boutiques and local designers as well as international boutiques from around the world. The team at Fashionhub realized over the years how many absolutely fantastic boutiques are out there and because many of them are not in the top shopping Centre’s they are not well known, or for instance you live in Cape town and your favourite boutique or designer is in Joburg and you can’t get there often, now we have the solution to that shopping dilemma. So now you can sit wherever you are and browse through some of SA’s top boutiques regardless of whether you or they are in different provinces, with the added bonus of us displaying all of their contact details for in case the boutique is in your area and you were just not aware of them.


What makes Fashionhub Different?

Fashionhub is not an online store but an online mall. We don’t have a fashion buyer who selects what she thinks is in fashion at the moment, we have a management team who will judge a boutique on its products, its prices and its quality regardless of whether we think its hot right now. We believe at Fashionhub that we should give the customer the choice to choose what they like and not only what the fashion experts say they should be wearing.

With Fashionhub we do not stock any products at our Hub, we merely offer the boutiques and designers a mall where they can sell on, in a secure and safe environment. The items you find on FashionHub are different and you can be guaranteed of their quality and of the outstanding service you will receive due to the passion of not only our boutiques but FashionHub itself.


How do I shop on Fashionhub?

Shopping on Fashionhub is easy. You can shop by category, where all our boutiques products are displayed together, with links back to the boutiques own store if you like to see more of that particular stores products, or by boutiques where you can see only that particular boutiques stock. You choose what you like, add it to the cart, checkout and you pay only once no matter how many different boutiques you have bought from, simple and easy!

Can I view a product before purchasing it?

As Fashionhub is an online mall and we don’t stock any products at our premises, the only way you would be able to view the product is if the boutique or designer is in your vicinity, then you could pop round to their shop or showroom.

How can I pay on Fashionhub?

You can pay with your credit card and electronic payment options, meaning you can do an EFT payment straight in to our bank account. You will receive our banking information when you choose the Internet Payment Options as a payment. You can also make payment at your bank.

The item I want is out of stock?

As boutiques do not carry large quantities of stock in order to keep their exclusivity it is rare for them to receive more stock of products that are sold out, however there are some instances when it is possible. Please send a mail to info@fashionhub.co.za to enquire about the possibility of finding the item for you.

Is it safe to use my credit card on Fashionhub?

At Fashionhub we use a secure and safe payment gateway called PAYU who handles nearly 65% of all e-commerce transactions in South Africa. They are a PCI DSS Level 1 Certified Payment Providers so your card details are 100 % safe with us.

How do I know my order has gone through?

Once your order has been received and payment has been verified you will get an email confirming your order and that payment was received. If you do not receive a notification please have a look in your junk mail or spam mail all invoices are automated and may be directed to your junk mail. If you still do not receive your notification please contact us at info@fashionhub.co.za

Where do you deliver to?

At the moment we deliver throughout South Africa to your office or home address, we do not deliver to PO Boxes at all as we need your signature on delivery. Please note that most deliveries will take place between 9-5 and you should use the address where you will be during those hours. Also please note that if you have ordered from more than one boutique, your deliveries will arrive separately per boutique. We also now deliver to Namibia and Botswana.

What are your delivery charges?

As we are a shopping mall we may be delivering to you from various boutiques in different provinces, however if you buy for over R500 from the boutique your delivery will be free. On purchases less than R500 per boutique you will be charged R65 delivery per boutique you buy from.

How long will it take to receive my delivery?

Delivery is done by our courier service to your door unless otherwise clearly stated by the boutique between 3 – 28 working days. We do have certain boutiques and designers who do take longer due to the need of producing the garment but that is clearly stated on the boutiques page. Should in the unusual circumstance of there being a problem and the delivery taking longer than promised, you will receive a call from the Fashionhub team to make you aware of the problem and allow you to make the decision whether you would still like the parcel or not. Please note Working Days are Mondays to Fridays and excludes Public Holidays.

I am not happy with my purchase, can I return it?

If you are not completely satisfied with your purchase, simply log your return on Fashionhub and return it to Fashionhub within 10 days, in its Original Condition and Packaging for a refund. Should the item be defective please contact us immediately through our returns option or mail us at info@fashionhub.co.za to make arrangements for collection.

Please take a look at our Returns Policy for more info.

Why does The International orders Take longer?

Fashionhub places orders on a weekly bases and we fully comply with the Government Laws on Imports & All Parcels gets inspected & this is where delays may be caused by Customs Inspections.

Do I pay any Duties?

No there are no additional costs involved when placing your orders from our International Suppliers all duties & imports Cost has been included in the amount for your Order.

 




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